Disclaimer : Flathmann & Stern, LLC. handles many claims for other collection firms and entities, as well as direct representation. In such claims that Flathmann & Stern, LLC. is agent only for another agency or entity, Flathmann & Stern, LLC has no direct contact with client, only the primary agency or organization under contract does. In these instances all request, funds deposits and other functions are typically directed through the primary only and Flathmann & Stern, LLC has no control. Any issues that may arise under the agent scenario, Flathmann & Stern, LLC may direct inquiries to the original primary entity for further review and or resolution. Flathmann & Stern, LLC does not deposit funds, communicate with clients or handle requests under the secondary agent terms. All this is done through the primary firm of record. In cases where Flathmann & Stern, LLC has direct representation all inquiries go through this office.